Refund policy

Returns & Exchanges

We want you to be completely satisfied with your purchase. Here's how our return policy works:

Damaged or Faulty Items:

If you receive a product that is damaged or faulty, we sincerely apologize. Please contact us within two days of receiving your order at support@greenmyskin.com with a brief description of the issue and a picture (if possible) for faster processing.

We will get back to you within ten business days to arrange a replacement or a full refund, at your discretion, free of charge.

Change of Mind:

While we primarily offer damaged/faulty item returns, we understand that sometimes things don't work out as planned. If you'd like to return an unopened and unused item for a full refund within fourteen days of receiving your order, please contact us at support@greenmyskin.com. We'll provide instructions for returning the item.

Please note:

• Shipping costs for change of mind returns will be the customer's responsibility.
• All returned items must be in their original, unopened, and unused condition with all tags attached.

We strive to provide excellent customer service. If you have any questions about our return policy, please don't hesitate to contact us.